We are a small operation in Washington State, and inquiries reach us directly. Use whichever route fits — you will get a person either way.
Sales and general questions
Pricing, availability, lead times, site planning, or whether the system fits what you are trying to do.
Or use the Request a Quote form →
Product support
Trouble with an installed unit, configuration questions, firmware, or a warranty or repair request.
Or use the Support Request form →
Mailing address
Hyak Consulting, LLC
PO Box 1340
North Bend, WA 98045
United States
Please do not ship equipment to this address without contacting us first — returns need an RMA number and a shipping address we will provide. See Warranty and RMA.
Response times
We are in the U.S. Pacific time zone and typically respond within one to two business days. Support requests involving a unit that is down get priority.
If your question is about an installation you are planning, telling us the site conditions up front — power available, mounting location, expected traffic, and whether the site has network access — will save a round trip.
Ready to go?
Share some more info and we will send you everything you need to order!